Support
Answers to common questions, and how to reach a human when you need one.
Contact
Contact the operator via the GRAND LINE INTEL Discord server or the email listed on your receipt. Include the email address on your account so we can find it — never send your password or card number.
Before writing, it often helps to check Account → Alerts inbox → Delivery history (it shows why an alert was skipped or failed) and the System Health page (it shows whether sources are being checked right now).
Frequently asked questions
Why is there no verified buy right now?
Because nothing currently passes every check. A verified buy needs the exact English product on a U.S. storefront, sold by the retailer itself, with a current price, in-stock or preorder status and evidence that it can be ordered. Most of the time, popular products are simply sold out — an empty list is a real result from the latest scan, not a fault.
What is a stock signal?
A stock signal is a hint that something may be available — from a third-party data vendor, a local store report, a community sighting or a changed page. Signals are always labelled UNVERIFIED. They never become a verified buy on their own; check the retailer yourself before you travel or buy.
What does Chance-to-Buy mean?
Some retailers and venues (for example Round1) run Chance-to-Buy registrations or lotteries. We report when they are upcoming or open. Registration does not guarantee product purchase. Always follow the organizer’s own rules.
Do you buy, reserve or check out products for me?
No. GRAND LINE INTEL never places orders, holds carts or automates checkout. You always buy directly from the retailer.
How do I cancel my subscription?
Account → Billing → Manage billing opens Stripe’s portal, where you can cancel. You keep your plan until the end of the period you’ve paid for. Details are in Billing & Cancellation.
How do I delete my account?
Cancel any paid plan first (Account → Billing). Then contact the operator via the Discord server or the email listed on your receipt, from the email address on the account, and ask for deletion. We remove your account, watches, preferences, inbox and Discord link; billing records required by law are kept. See the Privacy Policy.
I’m not getting email alerts.
Instant email alerts need Emperor or Pirate King (Warlord gets a daily digest), the email channel switched on in Preferences, and email delivery configured on this site. Use “Send test alert” in Preferences — it reports exactly what happened on each channel. Also check your spam folder and quiet hours.
How do I link Discord?
Account → Discord → Generate link code, then run /link code:XXXX in the GRAND LINE INTEL Discord server. Personal @mentions require Emperor or higher.