Billing & Cancellation
How paid plans are charged, renewed and canceled. These terms are part of the Terms of Service.
Prices
Current prices are always shown on the Pricing page.
Taxes may be added where required. The price you pay is shown on the Stripe Checkout page before you confirm.
Automatic renewal
Paid plans are subscriptions billed monthly or annually (your choice at checkout). Your card is charged when you subscribe — or when a free trial ends — and then automatically at the start of each billing period until you cancel.
Free trial
Emperor includes a 7-day free trial for first-time subscribers with a confirmed email address — one trial per person (aliases of the same mailbox count as one). A card is required to start the trial. If you don’t cancel before the trial ends, the plan you chose starts and your card is charged. Stripe emails a reminder before the trial ends.
Promotions
Promotions such as founding-member pricing are applied automatically to eligible first-time subscribers, with their discount, duration, end date and remaining spots shown on the Pricing page before you pay. Promotions can’t be combined, and other promo codes are not accepted.
Cancel anytime
Go to Account → Billing → Manage billing. This opens Stripe’s secure billing portal, where you can cancel in a couple of clicks.
Cancellation takes effect at the end of the current billing period. You keep your paid features until then, and you won’t be charged again. Afterward your account moves to the free account. Your account, inbox and existing watches remain; paid-only features switch off, and you can’t add watches beyond the free limit.
Refunds
We don’t provide refunds or credits for partial billing periods, except where required by law. If you believe you were charged in error, contact Support and we’ll look into it.
Failed payments
If a renewal payment fails, Stripe will retry it over the following days and may email you. Your paid features stay on during this grace period. If payment still can’t be collected, the subscription ends and your account returns to the free account. You can update your card in Manage billing at any time.
Changing plans
You can upgrade or downgrade from the Membership page or the billing portal. Stripe prorates the change: you’re credited for unused time on the old plan and charged for the remainder on the new one.
Receipts
Stripe emails a receipt for each payment. Your invoices and receipt links are also listed under Account → Billing, and in the Stripe billing portal.
Price changes
If we change the price of a plan, we will give you notice by email or on the site before the new price applies to your next renewal. You can cancel before then if you don’t want to continue.
What a subscription buys
A subscription pays for features of this information service — more watches, personal delivery, filters and fleet tools. It does not buy, reserve or guarantee any product, price or event spot. GRAND LINE INTEL never places orders.